FAQ

Do you ship worldwide?
Yes, we ship worldwide!

Which payment method should I choose?
Currently, we offer Shopify Pay as a payment method.

My order still hasn't arrived. What can I do?
Check your tracking status. Check with your neighbours. Read the disclaimer for any further information. If the total period of time stated within the The disclaimer, including the 30-day customs delay, has expired. Please contact us at: shop@djadaro.com

How can I track my order?
We automatically send a tracking code to all our customers as soon as the package has been shipped. This will either be sent through our carrier, or we will send it directly. If you haven't received this email, please check your spam folder. If you haven't received any email from us regarding your order at all, please first check if your order was successful. If your order was successful and you haven't received any email at all, please contact us at shop@djadaro.com . When contacting us, please include your name, address, and order date. All other information about orders and shipping can be found in the... Disclaimer.

When will a product be back in stock?
If it's not in the text on the product page, it will either be restocked when mentioned on the B-Front. Unless you contact us via Instagram, the product will not be restocked. However, we advise you to register your email address on the product page to be notified of any restock. If a product is no longer on the site, don't expect a restock.

I want to return my items. What should I do now?
Please read our return policy. Everything will be explained.